Refund policy

Returns & Refunds Policy

We want you to love what you ordered. If something is not right, we are here to help. Please read our policy below and get in touch if you have any questions.

Your Right to Return

You have 15 days from the date of delivery to return an eligible item for a refund or exchange. To be eligible, items must be returned in their original, unused condition with all original packaging intact. Apparel must be unworn and include the original tags where applicable.

Personalised & Custom Items

Items that have been personalised or made to order cannot be returned or refunded unless they arrive faulty, damaged, or incorrect due to an error on our part. This is because personalised items are created specifically for you and cannot be resold.

If your personalised item arrives with a fault or there has been a mistake with the order, please contact us straight away and we will put it right at no cost to you.

How to Start a Return

Email sales@posterkingzuk.com with:
- your order number
- the item you would like to return
- the reason for the return

We will confirm the next steps and provide return instructions.

Return Address

Poster Kingz LTD
4 Danebury Way
Cawston
Rugby
CV22 7YB
United Kingdom

Return Shipping Costs

Faulty, damaged, or incorrect items:
We will cover the return postage cost. Please contact us before sending anything back so we can arrange this properly.

Change of mind:
A return postage fee of £2.70 applies. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 3 to 5 working days. Please allow additional time for your bank or payment provider to complete the transaction.

Damaged or Lost Parcels

If your order arrives damaged, please email sales@posterkingzuk.com within 48 hours of delivery and include photographs of both the item and the packaging. We will arrange a replacement or refund where appropriate.

If your parcel appears to be lost in transit, contact us and we will investigate with the carrier and work to resolve the issue as quickly as possible.

Non-Returnable Items

The following items are non-returnable unless faulty or incorrect:
- personalised or custom-made items
- gift cards
- items returned outside the 15-day window
- items not returned in their original condition

Contact

If you have any questions about a return or refund, please email sales@posterkingzuk.com.