Returns Policy

Returns Policy

We want you to be completely satisfied with your purchase from Poster Kingz UK. If you are not satisfied for any reason, we offer a hassle-free return policy to make your shopping experience enjoyable. Please read our returns policy carefully to understand your options.

Returns and Exchanges

  1. 15-Day Return Policy: You have 15 days from the date of purchase to return an item for a refund or exchange.

  2. Items Eligible for Return:

    • The item must be in its original condition, unused, and in the same packaging.
    • Apparel must be unworn and include the original tags.
    • goods must be unopened and in their original packaging.

  3. Non-Returnable Items:

    • Gift cards
    • Downloadable software products

How to Initiate a Return

  1. Contact Customer Service: To initiate a return, please contact our customer service team at sales@posterkingzuk.com. Provide your order number, the item you want to return, and the reason for the return.

  2. Return Address: Once your return request is approved, you need to return your item to: Poster Kingz LTD, 4 Danebury Way, Cawston, Rugby, CV22 7YB

  3. Packaging: Pack the item securely in the original packaging, if possible, and include the Order number. Ship the item to the address provided above..

Refund Process

  1. Inspection: Upon receiving your return, we will inspect the item to ensure it meets the return eligibility criteria.

  2. Refund or Exchange: If the return is approved, we will process a refund to your original method of payment. Alternatively, you can opt for an exchange.

  3. Processing Time: Please allow 3 to 5 business days for the refund to be processed. The processing time may vary depending on your payment method.

Return Shipping Costs

  1. Defective or Incorrect Items: If the return is a result of our error (defective item or incorrect order), we will cover the return shipping costs.

  2. Change of Mind: If the return is due to a change of mind, you are responsible for the return shipping costs plus original shipping will not be refunded.

Damaged or Lost Items

  1. Damaged Items: If your item arrives damaged, please contact us immediately. Provide photos of the damaged item and packaging, and we will arrange for a replacement or refund.

  2. Lost Items: If your item is lost in transit, please contact the shipping carrier to initiate a claim. We will assist in the process and work towards a resolution.

Contact Us

If you have any questions or concerns about our returns policy, please contact our customer service team at sales@posterkingzuk.com.

Thank you for choosing Poster Kingz UK!